Comcast dvr guide not updating

“We are targeting fixes and enhancements for our older cable boxes, just the pace for that has always been much slower (due to many reasons),” the MSO noted in response to questions posted by customers.“These legacy guide code releases are not a huge priority as we continue to have less and less of these boxes in customer homes and we have an alternative solution in place (at the same monthly price) that is a vastly improved experience.On top of being able to pay your bills and manage services, it has a handy troubleshooting feature for issues you might be having.Whether your Wi-Fi isn’t working or your cable is freezing up, you can walk through steps and even fix issues right from the app.Another reason might be that a Cable Card that provides better picture quality combined with this type of guide eliminates the need for cable box except as a mean of getting PPV (which seem to be a big chunk of their income). It is a form to be filled out concerning the problem. I submitted it 2 weeks ago and have not received a reply of any kind.These are just elaborations, but I guess whatever the reasons are, a presence of an alternative to Comcast capable of taking over all the services without too much troubles would definetely improve the end user situation. They said that Gemstar is experiencing problems delivering guide data through cable networks all over US (not just Comcast). They are aware of the problem and working on the solution. I have since replaced my video card with an ATI Radeon 700X.

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My set up is 2 HDhomerun Primes with Comcast Cards using Windows 7 WMC to record.

BTW, if I understand correctly the i Guide utilizes 2 way communication channel which means (theoretically) that statistical data can be collected.

Maybe that's one of the reasons why there seem to be resistance.

“This was a very difficult decision because there were multiple benefits in the release but the [decision] was based on numerous factors and the desire to focus on the future.

We have almost 50% of our deployed set tops running on our X1 platform and we are adding about 40,000 more boxes every day on the X1 platform.” Comcast, the post added, plans to implement “a simpler and more surgically deployed guide release for A31 legacy set tops” to address some issues on that guide, but noted that those changes likely won’t come out until early 2017.


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